Free software has to break out of the customer-vendor mindset
I was able to spend some time in the DrupalCon Community Summit yesterday. One of our topics was how a paid ecosystem could align with Drupal core values. We have developers who are not getting paid for the work they do to support their projects, and users who complain about the support they are given as if they had paid for it. Developers feel like users are bad customers because they don't pay, and users feel like developers are bad vendors because they don’t provide support.